LuckyVibe Casino Terms and Conditions

Welcome to LuckyVibe Casino. By accessing our website at luckyvibe.com and using any of our services, you agree to be bound by these Terms and Conditions. We ask that you read this document carefully before registering an account or placing any wagers. These terms govern your use of our lucky vibe online casino platform and form a legally binding agreement between you and us as the operator. Our terms were last updated on 17 April 2026.

1. About Us and Regulatory Information

At Lucky Vibe, we operate under the legal entity Metlait SRL, incorporated under the laws of Costa Rica (Registration No. 3-102-911867). Our registered address is El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We hold an E-gaming License No. 0000064 issued by the Tobique Gaming Commission, which authorises us to offer real-money online gambling services. For alternative dispute resolution, we use EGIS (egis.io), which you may contact at [email protected] if a complaint cannot be resolved directly with our team at LuckyVibe Casino.

2. Eligibility and Account Registration

To use our services at Lucky Vibe Casino, you must meet the following requirements:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must not reside in any restricted territory where we are prohibited from offering real-money gambling.
• You may only hold one account with us — duplicate accounts are strictly prohibited.
• You must provide accurate, truthful information during registration at our LuckyVibe signup page.
• You agree to notify us immediately if any of your details change.

2.1 Restricted Jurisdictions

We do not permit real-money play for residents of the following countries and regions: the United Kingdom, the United States of America, Brazil, Belgium, Malta, Greece, Cyprus, Poland, Romania, Bulgaria, Estonia, Latvia, Lithuania, Georgia, Russia, Ukraine, Israel, Japan, China, India, and Ontario and New Brunswick in Canada. We reserve the right to update this list at any time. If you access our LuckyVibe casino from a restricted territory, we may suspend or close your account and void any associated winnings. Players in Sweden are welcome, however we do not offer promotional bonuses to Swedish residents.

3. Identity Verification (KYC)

At LuckyVibe, we are required by our licence to verify the identity of all players before processing withdrawals. Our KYC process may include, but is not limited to, the following:

• Government-issued photo ID (passport, national ID card, or driving licence)
• Proof of address dated within the last three months
• Proof of payment method used for deposits
• Source of funds documentation where required

We aim to complete verification promptly, but we cannot process withdrawals until your KYC is fully approved. Delays in providing documentation may result in pending withdrawals being held until verification is complete. We take our responsibility to prevent fraud and money laundering seriously at Lucky Vibe Casino.

4. Deposits and Withdrawals

4.1 Deposits

We accept a wide range of payment methods at LuckyVibe Casino, including Visa, Mastercard, Maestro, Skrill, Neteller, Paysafecard, Interac, Neosurf, MuchBetter, MiFinity, Pay4Fun, Ecopayz, iDebit, and Bank Transfer. We also accept cryptocurrency deposits including BTC, ETH, LTC, BCH, DOGE, and USDT. All deposits are processed instantly and free of charge. Our minimum deposit is 20 EUR (or equivalent: 20 USD, 200 NOK, 30 AUD/NZD/CAD, 400 ZAR, or the crypto equivalent). Our internal operating currency is EUR.

4.2 Withdrawals

At Lucky Vibe, we process withdrawals within 72 hours of approval, provided your KYC is complete. Our withdrawal processing times by method are as follows:

• E-wallets and cryptocurrency: Instant upon approval
• Visa and Mastercard: 1–3 business days
• Bank Transfer: 5–7 business days (USD bank transfers are not available)

Our minimum withdrawal is 20 EUR or equivalent. Our withdrawal limits are structured as follows: daily up to 2,000 EUR, weekly (rolling 7 days) up to 5,000 EUR, and monthly up to 20,000 EUR. We pay progressive jackpot winnings in full, exempt from standard withdrawal limits. Winnings derived from no-deposit bonuses are capped at 50 EUR maximum cashout.

5. Bonuses and Promotional Terms

We offer a range of promotions at LuckyVibe Casino, including our Casino Welcome Package across four deposits worth up to approximately 5,000 EUR plus 300 Free Spins. All bonuses are subject to a 40x wagering requirement. The maximum bet while a bonus is active is 5 EUR per spin or round, and bonuses expire after 3 days. Our luckyvibe bonus programme also includes:

• Tuesday Reload: 50% up to 500 EUR + 20 Free Spins (code: TUESDAY)
• Thursday Boost: 30% up to 500 EUR (code: THURSDAY, min deposit 50 EUR)
• Friday Fortune: 30% up to 100 EUR (code: FRIDAY)
• Sunday Funday: up to 150 Free Spins (code: SUNDAY)
• Sportsbook Welcome Package: up to 250 EUR in free bets (code: SPORTS1)
• Wheel of Rewards: daily Summer Festival Wheel with prizes up to 10,000 EUR

Free Spins are awarded on selected Play'n GO titles including Book of Dead, Mystery Joker, and Legacy of Dead, or BGaming alternatives. For bonuses with a 300% or greater match, the maximum withdrawable amount equals 10x your deposit. Our cashback offers carry a 10x wagering requirement with a maximum win of 10x the cashback amount. We encourage you to use the correct lucky vibe promo code when making qualifying deposits. Please note that luckyvibe free spins and bonus funds are non-transferable and cannot be exchanged for cash prior to meeting wagering requirements.

6. Games and Platform

At Lucky Vibe Casino, we offer over 6,000 slots and a comprehensive live casino powered by Evolution. Our game library includes titles from NetEnt, Play'n GO, Pragmatic Play, BGaming, Amatic, Microgaming, Yggdrasil, Hacksaw, Platipus, and Swintt. Our game categories include Slots, Jackpot Games, Bonus Buy, Megaways, Instant Win, Drops & Wins, Hold & Win, Live Blackjack, Live Roulette, Live Baccarat, Live Poker, Game Shows, and Sports Betting covering football, esports, and live events.

We make our Lucky Vibe Casino app available for iOS and Android browsers, with a dedicated mobile app also available. You can use the lucky vibe casino app to access all features of our platform, including our full game catalogue, cashier, and customer support, from any device.

7. Responsible Gambling

We at LuckyVibe take responsible gambling seriously. We provide tools including deposit limits, session time limits, cooling-off periods, and self-exclusion. If you feel that your gambling is becoming problematic, we encourage you to contact our support team immediately. We reserve the right to implement responsible gambling measures at our discretion to protect vulnerable players.

8. Account Suspension and Termination

We reserve the right to suspend or terminate your account at Lucky Vibe Casino at any time if we determine that you have breached these Terms and Conditions, provided false information, or engaged in fraudulent or abusive behaviour. In such cases, we may withhold any bonus funds and void any winnings derived from prohibited activity.

9. Limitation of Liability

We provide our casino luckyvibe platform on an "as is" basis. To the fullest extent permitted by applicable law, we exclude all warranties, representations, and conditions relating to the use of our services. We are not liable for any indirect, incidental, or consequential losses arising from your use of our platform, including technical failures or service interruptions.

10. Customer Support and Contact

Our support team at LuckyVibe Casino is available 24/7 via live chat and email. You can reach us at [email protected] for general enquiries, or [email protected] for VIP-related matters. We provide support in English, German, Norwegian, Italian, French, and Arabic. We do not offer telephone support at this time. If you have a dispute that we cannot resolve, you may escalate it to EGIS at [email protected].

11. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. We will notify you of material changes via email or a notice on our website. Continued use of our lucky vibe casino login portal and services following any updates constitutes your acceptance of the revised terms. If you do not agree with any changes, you must stop using our services and close your account.