About LuckyVibe Casino – Who We Are

Our Story and Who Runs Lucky Vibe

We are operated by Metlait SRL, a company registered under the laws of Costa Rica. From day one, our goal was straightforward: combine a massive game library, transparent bonus terms, flexible banking options, and genuine customer care under one roof. Here at LuckyVibe Casino, we hold an E-Gaming License issued by the Tobique Gaming Commission (License No. 0000064), which means every game you play and every transaction you make is conducted under a fully regulated framework. For any disputes, we work with EGIS as our Alternative Dispute Resolution provider — reachable at [email protected] — so you always have an independent party in your corner.

At LuckyVibe Casino, we proudly serve players across a wide range of international markets where online gambling is legally permitted, including Australia, New Zealand, Canada (excluding Ontario and New Brunswick), Germany, Norway, and Italy. Our platform is available in multiple languages — English, German, Norwegian, Italian, French, and Arabic — because we believe every player deserves to feel at home when they play with us.

What We Offer at Lucky Vibe Casino

We've built one of the most comprehensive gaming libraries you'll find at any online casino. With over 6,000 slots and a full live casino suite powered by Evolution, LuckyVibe Casino gives you an almost limitless variety of ways to play and win. Here's a snapshot of what's waiting for you:

• Slots: 6,000+ titles covering classic reels, video slots, Megaways, and Bonus Buy features
• Jackpot Games: Progressive jackpot slots with wins paid out in full — no caps
• Live Casino: Blackjack, Roulette, Baccarat, Poker, and Live Game Shows with real dealers
• Sports Betting: Football, Esports, and live in-play betting markets
• Instant Win & Drops and Wins: Fast-paced games for players who love instant action
• Hold & Win: Mechanic-driven slots with linked jackpot features

Our game providers include some of the most respected names in the industry: NetEnt, Play'n GO, Pragmatic Play, Evolution, Microgaming, BGaming, Amatic, Yggdrasil, Hacksaw, Platipus, and Swintt. At Lucky Vibe, we partner only with studios whose games are independently tested and certified for fairness.

Our Bonuses and Promotions

We reward our players generously — starting from the very first deposit. At LuckyVibe Casino, our Welcome Package spans four deposits and gives you the opportunity to claim up to approximately 5,000 EUR plus 300 Free Spins in total. For a full breakdown of all current offers, visit our bonuses page.

Beyond the welcome offer, Lucky Vibe Casino keeps the excitement going every week. Our Tuesday Reload gives you 50% up to 500 EUR plus 20 Free Spins, our Thursday Boost adds 30% up to 500 EUR, and our Sunday Funday rewards you with up to 150 Free Spins. Sports fans aren't left out either — we offer a dedicated Sportsbook Welcome Package with free bet bonuses on your first two deposits. And don't forget our Wheel of Rewards: a daily Summer Festival Wheel where you can spin for prizes up to 10,000 EUR completely free.

Banking at LuckyVibe Casino

We understand that seamless, secure banking is non-negotiable. That's why we've put together one of the most diverse payment ecosystems in the industry. At Lucky Vibe, you can deposit and withdraw using:

• Cards: Visa, Mastercard, Maestro
• E-wallets: Skrill, Neteller, Ecopayz, MiFinity, MuchBetter, Neosurf, Paysafecard, Pay4Fun
• Banking options: Bank Transfer, Interac, iDebit
• Cryptocurrencies: Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Bitcoin Cash (BCH), Dogecoin (DOGE), USDT

All deposits are free and processed instantly, with a minimum of just 20 EUR (or currency equivalent). Withdrawals via e-wallets and crypto are instant once approved, while card payouts take 1–3 business days. We process all withdrawal requests within 72 hours of approval, provided your KYC verification is complete. At LuckyVibe Casino, we charge zero fees on any transaction — what you win is what you receive.

Our VIP Club and Loyalty Programme

We value every player who chooses to stay with us for the long run. Our VIP Club at Lucky Vibe Casino is designed to reward loyalty in a meaningful way. As you move up through our loyalty levels, you'll unlock:

• A dedicated personal VIP Account Manager
• Daily, weekly, and monthly cashback rewards
• Higher and faster withdrawal limits
• Access to exclusive VIP Tournaments
• Special gifts and personalised promotions
• Loyalty points exchangeable for real bonuses

At LuckyVibe Casino, we don't treat VIP status as a distant goal — we make the journey to it rewarding at every step. Your points accumulate as you play, and our team will reach out personally as you climb the ranks.

Play Anywhere with Our Lucky Vibe App

We've made sure you never have to miss a moment of action. LuckyVibe Casino is fully optimised for desktop browsers, and we also offer a dedicated mobile app for both iOS and Android. Whether you prefer spinning slots during your commute or joining a live blackjack table from your sofa, our platform delivers a smooth, fast, and visually crisp experience on every screen size.

Our Commitment to Responsible Gaming

At Lucky Vibe Casino, we take responsible gambling seriously. We provide tools that help you stay in control — including deposit limits, session time reminders, self-exclusion options, and reality checks. Our platform operates under licensed and regulated conditions, and we encourage every player to set personal boundaries before they start. If you ever feel that gaming is affecting your wellbeing, our support team is available around the clock to guide you toward the appropriate resources.

Customer Support

We know that questions and issues don't follow a schedule — so neither does our support team. At LuckyVibe Casino, we offer 24/7 assistance across multiple channels:

• Live Chat: Available 24/7 directly on our website and app
• Email (General): [email protected]
• Email (VIP): [email protected]
• Intercom Application: In-platform messaging support
• Support Languages: English, German, Norwegian, Italian, French, Arabic

Our team is trained to resolve issues quickly and professionally. We don't do phone support because we've found that live chat and email allow us to respond faster and keep a full record of every conversation for your protection.