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LuckyVibe Casino Privacy Policy

At LuckyVibe, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your data when you access and use our services at luckyvibe.com. By registering an account or continuing to use our platform, you agree to the practices described in this document. We encourage you to read it carefully before using the Lucky Vibe online casino.

1. Who We Are

LuckyVibe Casino is operated by Metlait SRL, a company registered under the laws of Costa Rica (Registration No. 3-102-911867), with a registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We hold an E-gaming License (No. 0000064) issued by the Tobique Gaming Commission. As the data controller, we are responsible for how your personal data is handled across all Lucky Vibe services, including our website, mobile app, and customer support channels.

2. Information We Collect

When you interact with our Lucky Vibe Casino platform — whether during registration, login, deposits, or gameplay — we may collect various categories of personal data. Our data collection is limited to what is necessary to provide you with a safe and enjoyable experience.

2.1 Registration and Account Data

  • Full name, date of birth, and country of residence
  • Email address and contact details
  • Username and password (encrypted)
  • Preferred currency and language settings

2.2 Financial and Transaction Data

  • Deposit and withdrawal method details (e.g., card, e-wallet, crypto wallet address)
  • Transaction history and account balance information
  • KYC (Know Your Customer) verification documents, including ID and proof of address

2.3 Technical and Usage Data

  • IP address, browser type, and device information
  • Pages visited, time spent on site, and gameplay data
  • Session logs and login history via our LuckyVibe app or website
  • Cookie and tracking technology data (see Section 6)

2.4 Communications Data

3. How We Use Your Information

Here at LuckyVibe, we process your personal data for specific, legitimate purposes. We do not sell your information to third parties for marketing purposes. Below are the primary reasons we use your data:

  • Account management: To create and manage your Lucky Vibe login credentials and player profile
  • Service delivery: To process deposits and withdrawals, verify your identity, and provide access to our 6,000+ slots and live casino games
  • Regulatory compliance: To fulfil our obligations under our Tobique Gaming Commission licence, including AML and KYC requirements
  • Bonus and promotion administration: To apply LuckyVibe bonus offers, free spins, promo codes, and cashback rewards to your account
  • Security and fraud prevention: To detect and prevent fraudulent activity, unauthorised access, and abuse of our services
  • Customer support: To respond to your queries and resolve disputes via EGIS (egis.io; [email protected])
  • Marketing communications: To send you relevant promotions, including LuckyVibe no deposit bonus updates and free spins offers — only where you have consented
  • Service improvement: To analyse usage patterns and enhance the performance of the Lucky Vibe Casino app and platform

4. Legal Basis for Processing

Our Lucky Vibe platform processes your data based on the following legal grounds:

  • Contractual necessity: Processing required to fulfil our agreement with you as a registered player
  • Legal obligation: Compliance with applicable laws, including anti-money laundering regulations
  • Legitimate interests: Improving our services, preventing fraud, and ensuring platform security
  • Consent: Where you have opted in to receive marketing communications or non-essential cookies

5. Data Sharing and Disclosure

We at LuckyVibe may share your personal data with trusted third parties only where necessary and under strict confidentiality obligations. These include:

  • Payment processors: Visa, Mastercard, Skrill, Neteller, MuchBetter, and cryptocurrency network processors to facilitate transactions
  • Game providers: Including NetEnt, Pragmatic Play, Evolution, Play'n GO, Microgaming, and others, solely for game delivery purposes
  • Identity verification services: Third-party KYC providers used to verify your identity during account verification
  • Regulatory authorities: The Tobique Gaming Commission and other relevant bodies, where legally required
  • Dispute resolution: EGIS (egis.io) in the event of a formal complaint or dispute
  • Analytics providers: Tools used to understand and improve user behaviour on our LuckyVibe Casino platform

We do not transfer your data outside of secure and contractually protected environments. Any third party we work with is required to handle your data in a manner consistent with this Privacy Policy.

6. Cookies and Tracking Technologies

Our LuckyVibe website uses cookies and similar technologies to enhance your browsing experience, maintain your session, and analyse platform performance. We use the following types of cookies:

  • Essential cookies: Required for core functionality, including the Lucky Vibe casino login process and account session management
  • Analytical cookies: Help us understand how players interact with Lucky Vibe, which pages they visit, and how long they spend on the site
  • Marketing cookies: Used to deliver relevant promotional content and track the performance of our Lucky Vibe bonus and promo code campaigns
  • Preference cookies: Remember your language, currency, and display preferences across visits

You can manage or withdraw your consent to non-essential cookies at any time through your browser settings or our cookie preference centre.

7. Data Retention

We retain your personal data for as long as your account remains active or as required by law. Following account closure, we may retain certain data for up to five (5) years to comply with legal, regulatory, and anti-money laundering obligations. Financial transaction records may be kept for longer periods where required by applicable legislation.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by LuckyVibe Casino:

  • Right of access: Request a copy of the personal data we hold about you
  • Right to rectification: Ask us to correct inaccurate or incomplete information
  • Right to erasure: Request deletion of your data, subject to legal retention requirements
  • Right to restriction: Ask us to limit how we process your data in certain circumstances
  • Right to portability: Receive your data in a structured, machine-readable format
  • Right to object: Object to processing based on legitimate interests or for direct marketing purposes
  • Right to withdraw consent: Withdraw your consent to marketing communications at any time

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

9. Security Measures

We take the security of your personal data seriously. Our Lucky Vibe online casino employs industry-standard security measures, including SSL encryption, secure data storage, and regular security audits. Access to your data is restricted to authorised personnel only. However, no digital platform can guarantee absolute security, and we encourage you to keep your Lucky Vibe login credentials confidential and to notify us immediately if you suspect any unauthorised activity on your account.

10. Responsible Gambling and Data

As part of our responsible gambling commitment, we may use your gameplay data to identify patterns associated with problem gambling. Our LuckyVibe platform may apply automatic safeguards, including account restrictions or temporary suspensions, where such patterns are detected. You may also voluntarily set deposit limits, session limits, or request self-exclusion by contacting our support team.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make significant changes, we will notify you via email or a prominent notice on the Lucky Vibe Casino website. Continued use of our services following such notification constitutes your acceptance of the revised policy. This document was last reviewed in alignment with our Terms and Conditions, most recently updated on 17 April 2026.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your data at LuckyVibe, please do not hesitate to reach out to us:

We are dedicated to addressing your concerns promptly and transparently. At Lucky Vibe, your trust is the foundation of everything we do.

Content updated: June 14, 2026